The aim of ProsperAMnet is to support Advanced Manufacturers (AMs) in Central Europe to become excellent in their service business!
In a globalized world, AMs are facing competitive pressure. Adding industrial services to the product range is a key factor to corporate value and global competitiveness. The path for manufacturers offering additional services like maintenance is called ‘servitiziation’ and requires big changes within the enterprise, especially when exporting the services. Difficulties occur because cultural, infrastructural and local service knowledge of target markets is crucial for success. Because of missing resources to get needed know-how, many AMs have not yet reached levels of sufficiency within this development. By building a transnational network and using a bottom-up approach to collect experience from local level wide-ranging knowledge of exporting industrial services will be established, where manufacturing is one of the most important industries. The project jointly develops innovative tools and approaches for supporting advanced manufacturers. Those tools help to identify internal leverages for improving the sale of industrial services and recognizing which services could be exported successfully. Business support organizations are trained to generate expert hubs for improving AMs’ service export performance. Further, policy makers receive strategic action plans and recommendations for future opportunities i.e. what measures to set to change the decisive leverages locally. By using artificial intelligence to collect and extract data, innovative technologies are used and a sustainable currency of provided information is guaranteed.
Expected results:
The project consists of 3 thematical project phases:
In the first phase, the project aims in mapping the service competence of Advanced Manufacturers in the involved CE regions through the provision of the online tool Service Performance Monitor. This monitor is provided in different languages and includes an in-depth assessment for producing companies in order to identify how excellent the company is in the field of industrial services. Further, the monitor includes a benchmark comparison with other companies that used the monitor, and recommendations for actions are given about how to improve the company.
The second phase includes the development of an innovative Artificial Intelligent tool, the so-called Service Export Radar. Aim of this online tool is to support Advanced Manufacturers in their decision in exporting services in different countries by collecting and extracting various data about export markets with the help of Artificial Intelligence.
The main objective of the third project phase is to intensify linkages among the stakeholders of Advanced Manufacturing in CE regions and to create a node where all links converge and are made accessible to public. This central node is realized through a Service Performance and Service Export Platform, which brings – step by step - the developed tools together and provides linkages to expert hubs. This platform facilitates linkages among diverse actors in the field of service of AM within all participating CE countries.